How can we help you?

At Life5 you can contact our specialised claims team to solve your problem immediately

The best human attention and digital tools at your service.

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    How to process a claim

    Easily process your claim 100% online.

      Fill in a form

      We will deal with your complaint immediately through our form

      From you account

      Process your claim quickly and easily from your personal account

      Complaints and claims

      We are always open to receiving your comments to guarantee you the best service.

        1. Fill out the online form

        Our experts will explain everything to you in an easy way. They are trained to transform all the legal jargon related to life insurance into a simple vocabulary that is perfectly understandable by everyone.


          2. Send an email

          Send an email to with the following information:

          Name, surnames, address of the interested party and ID number. Description or reason for the complaint or claim. Department in which the events that gave rise to the claim occurred. Attaching the tests. documents on which the complaint or claim is based.


            3. Call us

            Alternatively you can also call us. We are open from Monday to Friday from 9:00 to 19:00.


              How do I file a complaint?

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              Who can complain?

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              How long does it take to process a complaint?

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              What should I do if I disagree with the resolution?

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              What is the figure of the Policyholder Ombudsman?

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